Refund and Return Policy

At Cookenzaa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date for both defective and non-defective products.

To be eligible for a return, the item must be new, unused, and returned in its original packaging.

Products that have been used, damaged due to misuse, or are not returned in their original condition may not be eligible for a refund or exchange.

Exchanges

We accept exchanges for eligible items within 30 days of delivery. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or exchange at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 10 business days.

Return Shipping

Returns should be sent by mail.

A prepaid return shipping label will be provided for eligible returns. There is no charge for return shipping.

Restocking Fees

We do not charge any restocking fees for eligible returns.

Non-Returnable Items

Used products

Products not returned in their original condition or packaging

Items damaged due to misuse or improper handling

Contact Us

If you have any questions about our Refund and Return Policy, please contact us.

Cookenzaa

Email: help@cookenzaa.com

Phone: +1 (224) 209-9969

Business Address: 286 Halsey St, Brooklyn, NY 11216, United States