Shipping policy
At Cookenzaa, we are committed to delivering your orders safely and on time. Please review our shipping policy below for complete details.
📦 Order Processing
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Once your order is processed, it will be shipped to your provided address.
- You will receive a confirmation email after your order has been successfully placed.
🌍 Shipping Time
Estimated delivery times may vary depending on your location:
- United States: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may be affected by external factors such as customs delays or carrier issues.
💰 Shipping Costs
- We offer free shipping on all orders (if applicable — you can change this based on your store).
- Any applicable shipping fees will be clearly shown at checkout.
📍 Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor your shipment in real-time.
⚠️ Delays
While we strive to deliver your order on time, delays may occur due to:
- High order volume
- Weather conditions
- Shipping carrier issues
We appreciate your patience and understanding in such situations.
📬 Incorrect Address
- Please ensure your shipping address is correct at checkout.
- Cookenzaa is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
📦 Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping provider to resolve the issue as quickly as possible.
📩 Contact Us
If you have any questions about your order or shipping, feel free to reach out: